I sent my mobile in for a repair as it keeps on freezing.
Is it necessary to remove the protective screen cover to check this? The cover has been removed, seemingly causing damage to the screen. This cover cost £9 and has not been returned. I can not think of a reason why it would be removed to check a hardware fault.
The hardware fault was discovered (not that I was told what it was!) but not repaired and my faulty phone returned to me. Not only was the fault not fixed, but the phone is now worse than ever, needing a hard reset at least once a day. The service has been very poor!
If anyone has a reason why this would happen, please let me know.