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manon
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Phone not delivered

Made new contract with Virgin, including new phone. Should be delivered by Yodel yesterday. Tracker kept us up to date all day long, even with one message that phone was now delivered. This unfortunately did not match the truth. We were all at home and no phone was delivered. Might it be that driver / Yodel are stealing? Should I involve police? Can I cancel new contract now ( which was made on base that I get new phone)

I know from looking through forum that I/m not the only one where this happened, anybody had any luck with getting anywhere?

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Forum Team (Retired) Daniel_G
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Re: Phone not delivered

Hi manon

Thanks for your post and welcome to our community forum.

 

Truly sorry for the delayed response and hope things are now resolved.

 

We're here if you need us further.

Thanks,

Daniel_G - Forum Team

Need help swapping your SIM card? Find out more about activating your 4G ready SIM here. 4G SIM Swap Help


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Caroleian
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Re: Phone not delivered

Hi ordered a upgrade phone Dec 1st and have not yet recieved it Yodel tacked says it was delivered. I have phoned Virgin numerous times and keep getting told that my order needs cancelling before I can reorder was told to phone yesterday or today to make new order but quess what my order has still not been cancelled it will take another 3/5 days I am thinking about just not continuing with my contract when it ends and going back to Vodafone

Frustraited

 

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