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catribbens
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Phone Barred but bill paid

I've paid my phone bill but my phone is still Barred even to call virgin it won't let me please help!?
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Joshnadin
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Re: Phone Barred but bill paid

I’m having the same issue as this.

I can not use any calls, texts or data; yet my online account shows my billing profile is up to date.
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caravanj
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Re: Phone Barred but bill paid


catribbens wrote:
I've paid my phone bill but my phone is still Barred even to call virgin it won't let me please help!?

Difficult to even try to answer without knowing why your phone was barred in the first place.

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Forum Team
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Re: Phone Barred but bill paid

Hi Catribbens and Joshnadin,

 

Thank you for your posts although I'm sorry to hear about the issues with your mobile phone service. I hope that this has been resolved since your post however if you are still having issues please check;

 

  • That your balance is below your credit limit
  • That the Direct Debit is active on your account.

 

You can check this through your online account here. In order for your mobile service to be active we do require the bills to be up to date, the balance below the credit limit and also the Direct Debit to be active. 

 

If this is all showing as correct and you are still unable to use the phone, please give us a call on 789 / 0345 6000 789 so that we can look into this further. 

 

Thanks

Lucy

Virgin Media Forum Team

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