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Payment of the bill decline yet.

Hi, 3 day ago I payed the bil by my bank.  Now in the system of Virgin Media, the payment of the bill is declined yet. How can I do? Exist in Virgin Media an email where I can send the receipt of my bank? Thanks

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Forum Team (Retired) Louise_F
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Message 2 of 2
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Re: Payment of the bill decline yet.

Hi Paolo065640,

Thank you for taking the time to post in the Community.

I'm sorry ti hear that your payment was declined. I just wanted to check in with you and see if you have managed to get this problem sorted out.

If not and you're still having an issue with this, I will need to take more details in order to look into this for you. Please send me a private message by clicking this link: PM me here and provide the following details:

  • •             Full name on the account
  • •             Mobile number

Take care,


Forum Support Team

Forum Team

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