Payed off my contract

[deanhiggins2]

Hi payed of my contract and virgin still took my monthly payment

[Nathan_B]

Hi there @deadhiggins2, thanks for your post.

Sorry to see that a payment has been taken after paying off your contract. Was this payment made within 5 days of the direct debit draw date? If so, this could explain why we took this. We usually request for a payment 5 days before the direct debit date.

Regards

Nathan