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Password

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Jules110
Joining in

on ‎12-11-2021 17:22

I have a new pc, when I logged onto my virgin phone account, it's asking for my password, on my old pc it remembered it, I have forgotten it. I have gone through the process of requesting to change, and I'm going round in circles, every new password I choose it's not accepting it, HELP please, thanks

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newapollo
Very Insightful Person
Very Insightful Person

on ‎12-11-2021 18:54

Hi Jules110,

On your old PC did you use a browser and store your passwords in the browser?

If so you should be able to use the same browser and go into the settings and sync the browser on your new PC with the old one.

For example using the Chrome browser below

Clipboard01.jpg

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

See where this Helpful Answer was posted

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newapollo
Very Insightful Person
Very Insightful Person

on ‎12-11-2021 18:54

Hi Jules110,

On your old PC did you use a browser and store your passwords in the browser?

If so you should be able to use the same browser and go into the settings and sync the browser on your new PC with the old one.

For example using the Chrome browser below

Clipboard01.jpg

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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David_Bn
Forum Team
Forum Team

on ‎13-11-2021 08:45

Thanks for your post @Jules110, and a very warm welcome to you!

Sorry to see you've been having difficulty with the memorable word on your Mobile self-care account.

I can see that the answer from @newapollo has been accepted and marked as a helpful answer.

Do please let us know if you need any further assistance and we'll be happy to work with you to resolve this matter

Kindest regards,

David_Bn

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