Hi @RMCclouds
Welcome to our Community Help Forum 🙂 Thank you for making your first post regarding your order, I'm sorry to hear it's parked.
This happens when an order is placed online, and it needs to go through extra checks. Unlike when you do this on the phone, an agent is able to provide the information there and then. If the team needs more information from you, they would usually contact you in 24-72 hours, if not the order would be released. The other reason why this may be parked would be because the credit check had failed.
Please do keep us posted if the team have not contacted you within 72 hours for further information.
Kind regards,
Serena
