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jt1174
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Message 11 of 18
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Re: Parental controls won’t turn off

Hi,

I'm having the same problem

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Message 12 of 18
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Re: Parental controls won’t turn off

Hi jt1174, 

Thanks for your post and welcome to our community. 

Sorry you're having some issues getting parental control off your handset, I can appreciate this must be annoying. 

So how have you tried to take it off so far, just from your online account? Is the content you want to view blocked on WiFi and a data connection?

Has it been sorted since your post? If not then please pop me a personal message and I'll be happy to help. 

Thanks. 

Emma_C - Forum Team
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groovy133
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Message 13 of 18
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Re: Parental controls won’t turn off

I'm getting the same hold fire message whenever I try to turn off parental controls in my online account, could you help sort this please?

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Message 14 of 18
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Re: Parental controls won’t turn off

Hi Groovy133, 

Thanks for your post and welcome to our community. 

Sorry you're having some issues removing content control, I can appreciate you'd like this removing. 

I'll pop you a personal message and see if it's something I can fix from here. 

Thanks. 

Emma_C - Forum Team
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kerrestal
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Message 15 of 18
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Re: Parental controls won’t turn off

Hello, I am getting the same hold fire message.

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Message 16 of 18
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Re: Parental controls won’t turn off

Sorry to hear that Kerrestal, I can appreciate you're keen to get it removed. 

I'll pop you a personal message and we'll see if we can get it sorted. 

Thanks Smiley Happy 

Emma_C - Forum Team
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Avidbrain
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Message 17 of 18
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Re: Parental controls won’t turn off

Hi, I am also having issues with this, if I could have some help.

 

Thank you very much.

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Message 18 of 18
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Re: Parental controls won’t turn off

Hi Avidbrain, 

Thanks for your post and welcome to our community. 

I'm sorry that you're also having issues with Parental Controls, I can appreciate you're keen to get this removed.

I'll pop you a personal message now asking for some further details and we'll take it from there. 

I look forward to hearing back from you soon. 

Smiley Happy 

Emma_C - Forum Team
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