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Parental Control

I recently upgraded my Virgin Dongle and recieved a new sim, since  having this sim set up for my dongle a   i have been unable to  log onto any adult sites with Parental control OFF.


I have an Alcatel dongle and  when trying to access  i have had the dongle setting   the same as the  virging setting






I was then told that things had changed and we now need it to show ON  so that when we log in yvirging can tell who we are

 I have tried with  the setting both ON  &  OFF    and am still getting the proble, so it seems are many on here


Can you advise me what to do please


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Forum Team
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Message 2 of 2
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Re: Parental Control

Hi Bobzz147,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with the parental control on your IMO. Has this been sorted out for you since your post?

If you are still having an issue with this, please send a private message to me so that I can look into this further for you.

Please provide the following details:

  • Full name
  • Mobile number

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.


Kind Regards,


Virgin Media Forum Team

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