PAYG credit refund

[pjt50]

We've just left Virgin Mobile because the PAYG service was ending.  My partner ported her number to a new provider last week.

I read in the press that we had up to a year to reclaim the outastanding credit.  My partner has just phoned 789 & was told that, because she's already ported her number,  her credit has been lost.

Surely this can't be true.  She needed to use Virgin up until the time the number was ported so couldn't reclaim the credit before that.

Can anybody suggest how to resolve this, please?

[John_GS]

Thanks for coming back to me. Great to hear all sorted and have a great weekend 🙂

Kind regards,

[LindsayT1]

Help!!! Please!

I was a PAYG mobile customer with about £60 in credit. When PAYG closed I transferred to Pay Monthly but my PAYG credit has vanished. Has anyone any idea as to how I get my credit back?

[Beth_G]

Hi LindsayT1, 

Welcome to the Community Forums! Thank you for your post.

I'm sorry to hear that you didn't receive your credit refund after PAYG was closed. 

I'll pop you over a private message so I can look into this for you. 

Please look out for my message over at the purple envelope.

Thanks