Overdue Balance

[Bellevue1]

I have been a sincere customer with your company for the last 2years. My contract  expired in October 2020.i was unable to renew my contract as I was stranded in Mauritius on March 2020 due to the pandemic .Thankfully,I managed to return back to UK  on 24.11.01.i found a letter from your company for an overdue Balance of £21.48.i also saw a  letter from a Moorcroft Debt Recovery limited requesting to collect the money. I wish to settle this outstanding money to your company and formally request that you withdraw any further request from any debt company inorder to keep my credit score intact. Please advise 

Thanks  Vadivel Jassen Chinan. 

[Sofia_B]

Hi @Bellevue1. 

Welcome to the Community and thanks for your first post, we're happy to have you with us 🙂 

I'm very sorry to hear this, I appreciate this is frustrating and we apologise for any inconvenience caused. 

Please find all the ways you can make a payment here.

Any issues, please let us know and we'll advise further. 

Thanks,