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Over charged

broksonic
Fibre optic

I had a bill today that should be £6 not £12 . I paid £8 September 9th for august because I was on a different tariff. I should in October be paying £6 not £12 . 

6 REPLIES 6

broksonic
Fibre optic

I’m on 

30DAY Promo 6 - 5GB + Ultd mins

£6.00 a month

 

Steven_L
Forum Team
Forum Team

Hey @broksonic,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your mobile billing at the moment, its strange that you have been billed double the amount of your deal.

Have you been able to speak to the team about this or would you like me to take a look over this?

Regards,

Steven_L

I did try to contact via WhatsApp but got no reply. Could you look into it for me please 

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Thanks for getting back to us,

With regards to the bill does it advise via your MyVM account what period you have been billed for?

Let us know,

Kain

Hi

Billing period:
26 Aug 2022  - 25 Sep 2022  . I paid £8 on 9th September which was my old tariff

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Ahh okay, to investigate this further I've dropped you a PM.

You'll find the message within the purple envelope icon.

Regards,

Kain