Order Parked

[John_99]

Hello, I am trying to order a new phone contract with virgin, I already have virgin bradband/TV so assumed this would be a straight forward process.

Yesterday I placed an order and it was due for delivery today. I worked from home today so I can be here when it turns up but when I logged in to my account looking for a tracking number I found my order is saying its "parked".

I havent recieved any comunications from Virgin about this, I have no idea whats happening.

Any help or advice would be appreciated.

[Steven_L]

Hey John_99,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your mobile order, I would be happy to take a further look into this for you but I would need to take a few details via private message that I will pop over in a moment. 

Kind Regards,

Steven_L