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Order Parked

Someonenew1
Joining in

on ‎23-05-2022 15:10

I placed an order for a new mobile contract but it is showing as parked. Please can you check this out and let me know why it is happening? 

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5 REPLIES 5

Paul_DN
Forum Team
Forum Team

on ‎23-05-2022 15:20

Hi Someonenew1,

Thank you for reaching out to us in our community and welcome, sorry to hear your order for a Virgin Mobile phone has been parked, this usually happens when more information is required, when was it you applied?

Regards

Paul.

 

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Someonenew1
Joining in
In response to Paul_DN

on ‎23-05-2022 15:24

I tried to placed this order this morning. 

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Paul_DN
Forum Team
Forum Team
In response to Someonenew1

on ‎23-05-2022 15:33

Thank you for confirming this, I would advise speaking to our Mobile sales on 0800 052 0238. ^PDe

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Someonenew1
Joining in
In response to Paul_DN

on ‎24-05-2022 10:29

Thanks, but I don't have phone right now so can't call that number. Any other suggestions?

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Paul_DN
Forum Team
Forum Team
In response to Someonenew1

on ‎24-05-2022 11:39

Hi Someonenew1,

I am sorry to hear you haven't got a phone, you would need to either call or send a text to +44753 301 6422, if you are able to use a family member phone to contact us.

Regards

Paul.

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