Oomph sim after moving home

[VaidotasJ]

Hello.

After moving home with my M350 Fibre Broadband plan, my mobile sim was deactivated. Can you help me and activate my sim? It does bot show up in my account anymore.

[Steven_L]

Hey @VaidotasJ,

Welcome to the community and thanks for getting in touch with us here on the community forums.

I'm sorry to hear of the issues that you're having at the moment with your sim after your house move, this should have been done correctly at the time that you moved.

I will be able to look into this further for you but we would need to do this via a private message, which I will drop over in a minute, please look out for this message and we can get started.

Regards,

Steven_L

[Steven_L · Accepted solution]

Thanks for confirming your details via private message @VaidotasJ.

I have put the order through and you will be sent a new sim card in the next 4 to 5 working days.

Regards,

Steven_L

[VaidotasJ]

Thank you very much!

[Steven_L]

You're very welcome @VaidotasJ, I'm glad that I could help to get this sorted for you today.

Thanks

Steven_L