Old sim stopped working

[sjr7482]

Ive had a message for the past few days saying my old sim is going to stop working. New sim hasnt arrived. Ive tried calling for the past 2 days and now my phone isnt working at all!

Please can somebody help because I cant even ring them now and live chat isnt working!

[Tom_W1]

Hi @sjr7482, thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here.

When a SIM is issued, it generally reaches you within the next working day but that is subject to Royal Mail.

The issue is, if we re-send another SIM for you and the one that's out in the postal system reaches you, that won't work once we re-issue it.

Have you received it today by any chance?

Many thanks

[sjr7482]

Thank you for your reply.

Shall I wait for todays post and see if it there and if not get back to you?

[Steven_L]

Thanks for coming back to us @sjr7482, has the new sim arrived yet?

Regards,

Steven_L