Hi, I am a current Virgin Mobile customer with 2 numbers on my account. Recently 1 of these numbers was deactivated and I wished to take the number across to another provider while still keeping the other number active with Virgin mobile. Referring back to a previous conversation in August I was told to phone back after deactivation and ask for the PAC code to the number in question. I did that and I was told that the only way this is possible was to reactivate the number and then re-request the PAC code so I could transfer number to new provider. I understood the process and was happy to continue but I had to go through a credit check so the number could be reactivated, guess what I failed the credit check and was now told that I would not be allowed to carry the number over because of this reason. I really really want to keep that number so please Is anyone able to help me on this matter please. Thanks for reading.
(Number was previously associated to a VM package that Is now finished with)
