Old Virgin Mobile Debt

[ClaireR84]

Hello,

I'm trying to clear an old Virgin Mobile debt from 2017. A few weeks ago the customer service chat operator informed me this could not be done since the account was passed to debt collection. However I have been paying the debt directly to Virgin via StepChange, and I have received confirmation from the debt collection agency that the account was passed back to Virgin. I can provide a copy of this letter if required.

Could someone please tell me how to pay and clear the remaining balance? This is an old account with no current active phone, I cannot log in to the bill system like a current customer/service user.

Kind regards,

CR

[Akua_A]

Hi @ClaireR84,

Sorry to hear you have been having this issue with your old mobile debt. We can understand the inconvenience caused and we want to best help. In this case, we would advise getting in contact with our mobile collections team on 0345 600 0789 
who can best help with this issue.

Please let us know if you need any further help

Thanks,