on 31-01-2023 15:06
Hi I have been using the 02 app now it has logged me out and the for the last few days
it will not let me back in have updated the app and phone please advise
Answered! Go to Answer
on 03-02-2023 13:11
I have done what you recommended still no lu
on 03-02-2023 15:19
Thank you.
Do you get an error message at all?
Could you please share a screenshot excluding any personal details?
Thanks,
on 03-02-2023 16:37
No error it will not upload once I press log in with virgin etc
on 03-02-2023 18:55
Are you given the option to accept or confirm on the message received?
Nat
on 04-02-2023 08:52
I am getting the same problem, when it comes up with the permission box as posted above and I click continue an attempt to connect via the api is made but the pop up box closes and nothing happens
on 04-02-2023 08:55
on 04-02-2023 09:43
No Option the photo I sent is far as I get it sat continue or cancel I press cobtinue the page will not upload
on 04-02-2023 12:27
Thank you for letting us know.
We will get this flagged from our side and looked in to further.
Can you please confirm the device you are using and if the software is up to date?
on 04-02-2023 18:03
iPhone SE (new version)
and all software is up to date
on 04-02-2023 18:07
It’s up to date iPhone it’s an apple XR
will you keep in touch
