No virgin mobile email confirmation

[Sophestepanian]

At 1pm today I passed the credit check online and set up delivery details. I had an email stated ‘next steps for your order’ I had an order number and it said further checks were being done. I since haven’t received an email and it is now 9.30pm. Would be grateful of

qny help

[Kain_W]

Hi Sophestepanian,

Thanks for posting and welcome to the community. 

Apologies for the issues faced regarding this, may I ask are you awaiting confirmation from a handset order?

Thanks,

[Sophestepanian]

yeah thats right

[Kain_W]

Thanks for the response, may I ask whether you have been sent the agreement to sign since posting? 

Cheers,

[Sophestepanian]

No, I haven’t been sent anything else. Just the ‘next steps for your order’ that had the number and mentioned further checks

[Kain_W]

Ahh, okay.

To investigate further I've dropped you a PM. 

You'll find this within the purple envelope icon.

Thanks,