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No mobile network coverage

Rachel19
Joining in

on ‎04-09-2021 11:17

Hi,

I do not have any network coverage at all on my mobile. My daughter does on her phone and we have the same account. I have turned the phone off and on multiple times over a number of days. Cannot make any calls or receive them or send texts.

 

Please can someone from Virgin contact me only about this. 

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Tom_F
Forum Team (Retired)
Forum Team (Retired)

on ‎05-09-2021 14:34

Hi Rachel19, thanks for getting in touch.

 

Sorry to hear you're having problems with your mobile service. So we can look further into it I'l send you a PM to confirm a few details, just look out for the purple envelope and we'll take it from there.

 

Tom 

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