No O2 sim card received

[robinsonrobbo]

Hi all first time posting and unsure if in correct section but here goes,  i signed up back in October and got connected beg of November to the top package for £89 per month which should include an O2 sim card , as yet nothing received. I ve contacted Virgin maybe 6 times and been told things from sim will be with you within 3-5 days to we cant help .  Ive also spoken to O2 who have no record so im guessing someone at virgin hasnt setup the O2 part maybe?  

Im getting no where with them. any advice as tearing my hair out now!!

Cheers 

[Zak_M]

Good morning @robinsonrobbo 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with getting your 02 sim sorted. 

I can defiantly take a look into things for you. 

I am going to pop you over a PM, which you can find in the purple envelope on the top right of the screen. 

Kind regards,

Zak_M

[robinsonrobbo]

hi ive replied to the message,

[Ayisha_B]

Great, my colleague will reply back as soon as possible.

Thanks

[Jadieb88]

@robinsonrobbo did you get this sorted?

I have a similar issue, that I haven’t received my O2 SIM card and O2 don’t have any record of me. I have spent too much time already being sent to O2 then back to Virgin, and still don’t have a clue what is happening.

[robinsonrobbo]

nothing at all mate ,empty promises thats about it, ive wasted hours now on hold and being told it will arrive within 3-5 days then being told they dont know what im talking about, its an absolute joke there robbing me £25 per month and nothing i can do.

Hope you get sorted,ill update if i ever do!

chris 

[robinsonrobbo]

hello i got a reply from Zak but unfortunatley my messaged are now being ignored on here as well?

Can you ask for an update?

[russty63]

I have the same problem here. Joined on 18th January and have no SIM card yet. Can you help

[dani84]

Having the same issue and been chasing for 3 weeks with no luck, I have chased again today but my next email will be to trading standards as they have sold me something that i'm not getting and doing nothing to get it resolved. 

[Kain_W]

Sorry about that dani84,

Welcome back to our community!

I've dropped you a PM so we can discuss this further.

Thanks,