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MaryWaters
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Message 1 of 13
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New sim problem

Will compulsory new sim work in my 6 year old Sony Experia which isn't 4G?

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Message 2 of 13
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Helpful Answer

Re: New sim problem

Hi MaryWaters, 

You will still be able to use the new SIM card, however if your phone isn't 4G compatible then you wouldn't get 4G. 

You would get whatever speeds your phone allows, so it could be 2G or 3G. 

Does this help?

Thanks Smiley Happy 

Emma_C - Forum Team
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MaryWaters
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Message 3 of 13
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Re: New sim problem

Reassuring BUT have now put in sim and phone says it can't find the network - waited 20 mins, still the same

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MaryWaters
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Message 4 of 13
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Re: New sim problem

I have discovered how to get the new sim card to work:  My phone said it could not find the virgin media network and did not connect with the new sim card. Left it for well over 10 mins - same thing. Went into settings, then wireless and networks, mobile networks - after some searching a list was produced with VM 3G on it - clicked on that and bingo. Fine BUT the VM instructions never suggested the need for that, just said, 'it will connect in 10 mins or less.'

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Message 5 of 13
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Re: New sim problem

Hi MaryWaters, 

Thanks for getting back in touch. 

Glad it's all sorted and I appreciate the feedback about the instructions, I'll get this passed on. 

Let us know if you need anything else. 

Smiley Happy 

Emma_C - Forum Team
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Paul-Thorne1972
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Message 6 of 13
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Re: New sim problem

I'm having the exact same problem but there is no VM to connect to in the list. I've cancelled my account but they have stuck me on pay as you go which I don't want either. If I can get this to work in the month I have left on my contract I will sign up for a new one as I want a new phone. Otherwise I will have to go elsewhere.

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Paul-Thorne1972
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Message 7 of 13
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Re: New sim problem

I'm having the exact same problem but no VM to connect to in the list. I've cancelled my contract but they have stuck me on pay as you go which I don't want.  If I can get this SIM to work I will sign a new contract as I do want a new phone. If I cant get it to connect I will have to go elesewhere

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Paul-Thorne1972
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Message 8 of 13
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Re: New sim problem

The only networks I can find are vodaphone t mobile 02 and 3

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Paul-Thorne1972
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Message 9 of 13
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Re: New sim problem

When I asked in the Virgin shop they said it would just eventually connect. It hasn't. I keep clicking on search networks but VM never appears on the list

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Message 10 of 13
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Re: New sim problem

Hi there Paul, i'm sorry to hear you are having issues with this.

 

I can see you have spoken with the team since posting this, were they able to assist you?

 

Nathan B

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