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tgeejay3015
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Message 1 of 6
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New sim installed but no mobile data

I installed the new sim that I was told to apply for on 11/12 as advised when the old one stopped working but even though Virgin sent me a message to say I was set up I have been unable to connect to mobile data since.
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teabag
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Message 2 of 6
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Re: New sim installed but no mobile data

If it's a Android phone.
These are the new APN settings you need.
http://community.virginmedia.com/t5/Virgin-Mobile/New-SIM-and-need-the-APN-settings-for-data/m-p/359...
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only x2. Customer since 1993.
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tgeejay3015
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Message 3 of 6
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Re: New sim installed but no mobile data

Hi I have tried these but no joy
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teabag
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Message 4 of 6
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Re: New sim installed but no mobile data

If you've put those in and they saved and have been selected, we must be looking at a SIM/Virgin problem or mast problem in your area?
https://myaccount.ee.co.uk/networkchecker/checkservice
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only x2. Customer since 1993.
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tgeejay3015
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Message 5 of 6
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Re: New sim installed but no mobile data

No no known problems
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Forum Team (Retired) Rich_B
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Message 6 of 6
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Re: New sim installed but no mobile data

Hi tgeejay3015,

 

Welcome to the community and thanks for posting. Sorry to hear you've lost mobile data connectivity following the new SIM swap.

 

Having no mobile data following the swap to the new SIM card would usually be as a result of having no APN settings. It's also possible we need to complete a profile refresh on our end of the system which I can do.

 

Are you still experiencing issues? If so, please come back to me as soon as possible and I'll assist further.

 

Thanks


Rich
Forum Team

Can make calls, but no data? Check your "Virgin Mobile APN settings"

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