on 27-08-2021 10:19
Hi,
Hope someone can help??
I have moved my Virgin contract around (including including the billing of my phone into my new t.v/ internet bundle).
I have been sent a new SIMM with a new mobile attached but I don't know if I can keep my existing phone number (or my contacts).
I am assuming once I get a PUK code I should be able to keep number etc?
Thanks
Mike
on 28-08-2021 13:12
Thanks for your post, Mike.
Are you saying you got a new package and you want to put your existing Virgin Mobile number on this new package? If so, then a PAC will not work, a PAC is only for moving your number from one mobile phone provider to another provider.
Cheers,
Corey C
on 31-08-2021 09:11
on 01-09-2021 09:25
Thanks for your reply Mike,
It sounds like you have a new Oomph bundled SIM and then your other SIM tha you already had and you want to move your phone number from this SIM to the new Oomph bundle SIM. I've sent you a private message to take a look at your account. But if I'm correct then there are two ways to achieve what you want. You can use a PAC to transfer your number out and away from Virgin then port it back in on top of the new Oomph SIM. Or the mobile team can convert the existing SIM to the Oomph bundle...this option means, you are subjected to another credit check.
Check your inbox for my private message
Thanks,
Corey C