New SIM has no service

[UMennear]

Hi,

I recently got given a new SIM card. It didn’t activate so I called the help line that assured me the issues would be fixed in a couple of days. Later my old sim stops working but I still have no signal on my new sim and now I have no way to phone or text a helpline. I asked repeatedly if all I had to do was put the sim in following the instructions and just wait. It’s really disappointing that it still won’t work after calling. 

[Beth_G]

Hi UMennear,

Welcome to the Community Forums! Thanks for your first post.

I am sorry to hear that you've been having issues with your new SIM card, you're right it's likely that it still hasn't been activated properly. 

I'll pop you over a PM now so I can take some details and help you out further from there 🙂

Beth

[Beth_G]

Hi UMennear,

Thanks for getting back to me via PM.

I'm pleased to hear that a new SIM is now working for you 🙂 that's great news

If you need anything else, just let us know. We're always more than happy to help

Beth