New SIM card has not arrived

[Bradley1]

Last week on Tuesday the 16th I decided to move my Pay As You Go SIM number to a Pay monthly contract with the same number and it is still yet to arrive. Leaving me unable to use my current SIM

Any update to the status of my sim or a resending of it would be much appreciated thanks

Bradley

[Paulina_Z]

Hi @Bradley1,

Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that you've not received your new SIM card yet.

I will be more than happy to look into this further for you. However, before I do this, I will need to confirm a few details with you via Private Message.

Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will get in touch soon.

Thank you.