New Account - Unable to Disable Parental Controls

[bard_college]

I’m having the same problem…

[Molly_G]

Hi @bard_college,

Sorry to hear that you're having issues with parental controls. Please can you confirm whether this is for your mobile account or broadband?

Thanks,

[bard_college]

Mobile

[Alex_RM]

Thanks for getting back to us bard_college,

Can you confirm if you have tried to change this via your online account already?

Alex_Rm

[bard_college]

Yep, the slider just reverts

[Gareth_L]

Hi bard_college

Thank you for replying

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

[Gareth_L]

Hi bard_college

Thanks for those details 

I have removed the filter from here 

Can you see if that has worked 

It might need a reboot on the phone first though 

Gareth_L