on 12-06-2022 22:45
Our netflix subscription has been cancelled for the second time saying Virgin are unable to bill us for the service. The first time we just signed up again and it started working again. Tried to do this now it has been cancelled again but it won't allow us to do it, just keeps saying "sorry, something went wrong, please try later". How do we correct this, I understand this problem is affecting lots of customers.
on 15-06-2022 14:00
Hi ClareCarpenter1
Welcome to the Community and thank you for getting in touch.
I am very sorry to hear you are experiencing issues with your Netflix subscription To confirm, was Netflix included as part of your package or have you added it as an additional service?
Does Netflix appear on your statement from us, if so, can you please head to your online account and let us know if you have the Netflix icon showing on your package?
Thank you