Virgin Media Community

[Maria17]

I cancelled my contract last month and now Virgin media has took the payment for it. Even though I cancelled it. Can someone please help me on this.

[Zak_M]

Good morning @Maria17 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your billing there,  We do require 30 days notice of conciliation when you decide to leave us?  Was this provided prior to ending your contract? 

Kind regards,

Zak_M