Name change on account

[Stefy-May]

Good morning everyone. 

I’ve had a look at previous posts and can’t find what I’m looking for.

I’ve recently changed my name via deedpoll ( surname) and when I try to manage my account, I can only change my address.

is it a simple thing to change name?? Post my deed poll off or email?? 

thank you. 

[Molly_T · Accepted solution]

Hi Stefy-May, welcome to the community! Thank you for posting. 

Sorry to hear you were unable to find the information you need! We have a help page here on how to change your Name, title or gender on your My VM account. 

We have a change of details form (you can download this in the link provided above) that you complete and return to us, along with a copy of your approved document (or documents in the case of Mobile account name changes) to namechange@virginmedia.co.uk  or via post to Virgin Media, Sunderland, SR43 4AA. 

Hope that this answers your question, but please let us know if you need any further support with this and I can send you a PM to help!

All the best. 

[Stefy-May]

Thank you Molly!

another quick question. Looking at the others items to send along with my change of name deeds.

utility bill..

would a bank statement in my new name be accepted?

Household bills aren’t in my name and still currently awaiting house documents to be changed. So no paperwork with new name on.

[Molly_T]

No problem! 

I would advise that for the additional document we would require one of the methods listed on the help page - however this is only the case for changing your details on a mobile account. 

Do you have any documents at all with the correct name on as proof? Any bills or bank
If so I would suggest sending this to the team along with your form and request to the support email  (namechange@virginmedia.co.uk ) who will then be able to respond with further support if needed. 

All the best!