Moving to O2, no PAC code

[Madjamjar]

Hi  I spoke to VM today and moved to a new package which involves moving my virgin mobile number over to O2.  The lady on the VM phone said she will raise and send the pac code to O2.  However i received an email from O2 and they have given me a new number.  I spoke to their customer service and they just keep saying I have to send them the PAC code to move the number as they dont have it. Can anyone at here confirm if the person i spoke to at VM has actually made the PAC request or if i have to do it myself.

Thanks

J

[Nathan_B · Accepted solution]

Hi there Madjamjar, 

thanks for your post. I'm sorry for any confusion caused here, what should've happened is that when you are moving your number the team would provide a pac code which you can then give to your new provided who will port the number over.

As you have not been given this I will send you a pm to check that this has been created for you.

Regards

Nathan

[Madjamjar]

Thanks for the response and pm, all sorted now.

[Molly_T]

Fabulous news! Glad this has been sorted. 
Please do let us know if there is anything else we can do to help. 

All the best.