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Jessikarter
Joining in
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Moblie contact

Hi, 

 

Do virgin have any contacts at all that go through to the UK? I feel the customer service i am receiving from the offshore team is inadequate. They do not fully understand the termonology they are using and are very unhelpful in providing a resolution for my complaint. 

 

I feel if you request/demand to speak to someone in the UK as good customer service this should be allowed. 

 

I've called my local store and they have no power to do anything! whats the point having stores that cant do anything?

 

someone please help im going insane on the phone to these people D:

 

HEEEEEEELP!!!!!!

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WizOZ
Fibre optic
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Re: Moblie contact

During U.K. office hours call and select the option for upgrades/leaving and hopefully a U.K. staff will answer, that team was the only U.K. based left.
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Forum Team (Retired) Rich_B
Forum Team (Retired)
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Re: Moblie contact

Hi Jessikarter,

 

Welcome to the community and thanks for posting. Sorry to hear you were unable to get a resolution speaking to the team.

 

I believe you have spoken to someone since posting. Let me know if you have any further queries.

 

Thanks


Rich
Forum Team

Can make calls, but no data? Check your "Virgin Mobile APN settings"

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