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Loveterry
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Mobile upgrade declined

I got upgrade option on my account after my pay monthly sim only contract ended in October but upgrade was refused eve it says that if upgrade icon is there it means I'm good to go for one...I was told cos I don't have 6 dd in row just 5 but I paid bills straight away just by card few times utdd still active...I'm very disappointed cos while credit check and all it shows it's all sweet and thendeclined .I gt14 paymens in row most ddand few card so I how I can bedwclined cos not 6 dd in row so only dd payments are good enough ??its ridiculous cos all payments pay bill after all😦 

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spikey673
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Re: Mobile upgrade declined

Did you even read what you wrote?
IF i have helped you, please give me kudos / mark me as helpful, thanks
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Moderator
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Re: Mobile upgrade declined

Hi there, welcome to our forums.

 

I'm sorry to hear that you have been unable to upgrade.

 

We do run credit checks through Equifax and unfortunately are not advised of the reason you fail if you do.

 

I would recommend contacting them if you have any further queries regarding this.

 

Thanks

 

Nathan B

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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