Virgin Media Community

[chamunda]

This morning I received my monthly bill this morning however it was for the wrong amount
I called accounting and billing and explained why it was wrong the and was ignored and I was getting by this point

I asked to speak with the manager and was refused by this point I am shouting and still being refused access to the manager

So I then ask for the cancellations department who ask what the problem and they checked the details of my contract and bill confirming that I was right and the bill was wrong

[Emma_C]

Hi Chamunda, 

Thanks for your post and welcome to our community. 

Very sorry you're having an issue with your bill and the customer experience you've received. 

I can assure you this ins't the level of service we aim to provide and it's disappointing to learn of instances like this. 

Has this been resolved since your post? If not then please let me know so I can offer further assistance.