Mobile phone account - cannot register

[ic2]

Hi

i was sent a 5G SIM as part of my oomph package but when I try and register the account I am asked a security question, mother’s maiden name but when I add it we just go in a loop? I phoned up but waited 45 mins before giving up. Would appreciate any advice. 
In the phone setting it shows VM but no number, not sure it’s because I have not registered?

regards 

[Martin_N]

Hi ic2,

Thank you for your post. I'm sorry for the issue you're having in registering your online account. 

Have you been able to try a different web browser for this?

Can you please try putting the answer in all CAPS to see if this works?

^Martin

[ic2]

All resolved now, spoke to a great customer service advisor and got it all working.

Thanks for all the suggestions.

[Martin_N]

I'm glad to hear that is all sorted for you. 

^Martin