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Midd63
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Mobile data usage

Hi 

I don't understand why i have been charged £78.00 for using mobile data when the bill shows i was at home and i know i was connected to my home WiFi.

There seams to be some dodgy dealings going on here. When i spoke to the customer services he said his name was " Frank " but i doubt that was his name he said even if i was connected to the WiFi if my mobile data is on it will use that data first. As i understand it if you are connected to the WiFi it stops your mobile data being used. 

Could someone tell me if this is correct or if anyone else has had this problem

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Re: Mobile data usage

Hi there Midd63, welcome to our forums.

 

If you are able to send me a private message with the following details I can take a look at this for you:

 

  • Your mobile number
  • The full name on the account
  • Confirm you are the account holder

Thanks

 

Nathan B

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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