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Mobile cancellation

sly59
Joining in

on ‎08-05-2022 18:19

I cancelled my Virgin media 30 days ago and told them to keep my Virgin mobile going until the end of the contract has I did not want to pay the remaining £175 each for my daughters and my phone contract, 

They have now sent me a letter saying that they will now be cancelling my Virgin mobile and not my Virgin Media which is not what i wanted and I can not send an email. 

Could anyone please help?

Many thanks 

Steve 

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Alex_RM
Forum Team
Forum Team

on ‎09-05-2022 09:12

Hi Steve,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear there's been some confusion over the cancellation.

 

So I can take a closer look I'll need a few more details from you, I've popped you over a private message for this (purple envelope, top right hand corner)

 

Alex_Rm

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