Missing payment

[Jonhandley1974]

Hi 

I pay my bill every month by card and this month I payed I received a conformation email saying that they have received my payment but on checking my bank account no money has been taken I've tried to pay again but it won't let me 

Anyone else had this problem as Im not sure what to do next

Many thanks 

Jon

[Jonhandley1974]

Sorry I seem to of posted I the wrong forum I wanted virgin media not virgin mobile lol

[Hayley_S]

Hello @Jonhandley1974,

Welcome, thanks for posting.

We are aware of this email that went out to our customers, if your direct debit has come out or you have paid the bill then please do ignore this email.

Sorry for any confusion caused with this.

Many thanks,