Missing oomph sim card

[R0551E]

I had my oomph bundle installed on 26th June 2021. I have still not received my unlimited sim that comes as part of the deal I signed up for. When I go in to my media account it is not showing any outstanding orders. When I reached out via Twitter I was informed it should be with me within 5 working days of installation which it isn’t. My main problem is my phone contract with o2 has been cancelled by myself and is going to cost me in pay as you go charges from Monday 5th July. Can somebody please help?

[Laurie_C]

Hi R0551E,

Thanks for taking the time to get in touch, I am sorry that you've had this problem with your SIM card.

I would be happy to look into this for you, I'll just need to confirm a few details with you via Private Message. Please look out for a purple envelope in the top right corner of your screen.

Kind regards,

Laurie

[R0551E]

I have still not been contacted by an oomph team member regarding my missing sim

[Laurie_C]

Apologies R0551E, I'll just check on this now for you, I'm sure that a member of our team will be in touch soon.

Kind regards,

Laurie

[Laurie_C]

Hi R0551E,

Thanks for your patience. Your SIM has now been ordered, and should be with you in the next 3-5 working days. Please do let me know if you need any more help with this.

Kind regards,

Laurie