I phoned customer services on Monday to request my credit limit be lowered from £100 to the lowest possible - as I am on a pay monthly £9 SIM-only deal, this is £15, which I am happy with.
I am only doing this because in December I got hit with a £60 bill, due to automated text messages my phone was spammed with by an unsolicited premium number whilst I was driving - my phone was set to auto-repond to anyone who texts to tell them I'm driving, and it did it for every text sent from the premium number - about 100 times until my phone's battery died (needless to say I have now turned the driving feature off and would recommend others do too!). I cannot afford to have this happen again, although I was refunded £15 by Virgin.
However I have logged in today to check and my credit limit is still set to £100. Does this take time to apply? Do I have to wait until after my next bill?
I've blocked premium rate calls from within the Virgin Mobile website - how do I block premium SMS too? I couldn't see anything on the website.
I'd really like it if I could do this online and not have to phone 789 if possible.