Just wanted to say how disappointed i am with Virgin customer service.
I found a Virgin mobile phone doing the school run, I phoned Virgin to advise and request that they pass my details on to the owner so they could collect it from me (as they must be local) and they said No, which I think is appalling. I didn't want to know any personal details of the owner merely to pass my details on so they could have their phone back.
How does not passing my details on make any sense!!
Thank you for your post and I am sorry that you feel the level of service has fallen short on this occasion. We're unable to access any account without passing Data Protection so we would be unable to pass your details on to the owner of this handset.
You would need to hand this phone into the local Police Station and they would then endeavour to return this to it's rightful owner.