on 13-01-2022 13:28
I've forgotten the password to my account, and also don't have access to the sim card for the account so can't go through the forgotten password procedure. Any way to contact an actual human being to discuss this? Live chat seems to have disappeared since the last time I had a problem.
Thanks
on 13-01-2022 17:19
Hi @J341 thanks for posting and welcome to our community.
Sorry to hear that you're having difficulties resolving your issues. Is the issue that you cannot access your online account?
Regards
Lee_R
on 15-01-2022 13:34
on 16-01-2022 08:21
Hi Jay, thank you for getting back to us!
Just want to check this is regarding a Virgin mobile account? We will need to send you a PM to confirm some details to get this sorted for you. Your PM will appear in the top right of the page in your inbox.
You can also call us on 0345 600 0789 if ever needed.
All the best.
on 18-01-2022 05:19
Hi Molly,
Sorry for the delay, thanks for getting back to me. I can't see any message in my inbox from yourselves, could you please send one again?
Thanks
on 18-01-2022 09:44
Hey Jay341,
Apologies for that. I'll pop you over a PM now so I can take some details 🙂
Beth
on 25-01-2022 09:46
Hi Jay341,
Thanks so much for your patience whilst we look into this.
This issue should now be resolved - can you please try signing into your account using the credentials discussed via PM, and let me know how you get on?
Thanks
on 26-01-2022 14:14
Hi Beth,
Thanks for getting back to me. I've tried the password discussed, and unfortunately it's still not working for me.
Thanks
on 26-01-2022 17:41
Hi @Jay341,
Thank you for coming back to us. I'm very sorry to hear that this has not been resolved.
I'll be happy to discuss this further with you over Private Message. Please keep an eye out for a purple envelope at the top right corner. I will be in touch with you soon.
Thank you.
on 31-01-2022 13:52
Hi @Jay341,
Thank you for coming back to me via Private Message! I'm glad that we have been able to resolve your issue.
I understand that it is a different route than originally planned, but I'm glad that I've been able to help. 🙂
If you need any further assistance going forward, please let us know on our public Forums!
Thank you.