Hmm, well I have just been on the phone for an hour trying to get an unlock code, which they say, will take 5-10 working days because of the amount of calls they have (I did point out that if they stopped issuing new SIM cards that would help and that if they sent an unlock code with the new SIM that would also help and if they told people the reason for the new SIM card was because they are moving from EE to their own servers and what to do to have European access, when they issued the SIM card that might help and MOST OF ALL if they stopped asking whose phones are not working to PHONE them for a solution that would DEFINITELY HELP). They say they have noted on their records that the alternative number to contact me on with the unlock code (ha bl00dy ha) cannot be answered during working hours as mobiles are not permitted in our line of work. I raised a "dissatisfaction" (their term for complaint) about the whole mess-which they said will go on my file and then be closed-no mention that anyone would look at it before it was closed...and I asked for a gesture of goodwill and they have credited my (locked) number with £10 which I will obviously be able to use when my SIM is unlocked. Honestly, it completely beggars belief. Nobody with a brain is working at Virgin. God knows who is sitting on their board and making strategic decisions, I know children of 5 who would work out this is not a good strategy to employ. Currently looking at Tesco SIM only packages-if I am going to have to change my number I might as well go the whole hog-Every Little Helps. Good luck out there, because there is no fix for a system this broken unless someone somewhere stands up and strategically decides to do something different (don't hold your breath)
