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GillOverton-Fox
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Keeping Mobile cancelling Media

I have a Virgin Media and a Virgin Mobile account

I'm about to move to an address which doesn't have Virgin Media coverage. If so, I will need to cancel my Media account. But I want to keep my Virgin Mobile account  (Ive recently upgraded my phone and contract).

My email contact details for my mobile account is a Virgin Media email account which will be erased 90 days after my media account is cancelled.

Can I just have a Phone account, if so, how do I change the contact email address to my gmail address?

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Forum Team
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Re: Keeping Mobile cancelling Media

Hi GillOverton-Fox,

 

It will be necessary to contact the team at 0345 454 1111 (or 150), regarding your media account. But yes, you are correct regarding the email address this will need updating.

 

^Corey

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