on 07-01-2023 22:24
Just got my new phone in today and wanted to keep my old number from Vodafone so I'm trying to do the PAC stuff but I'm unable to sign in. Created the account on call(call happened Friday) along with ordering the phone but the password isn't working
Tried to go through the "Forgotten your password?" options yet when I fill in the email and number options but I keep getting the "Oops! That wasn't quite right. Please try again."
Same happens on different browsers, cleared cache/cookies, etcetc
on 08-01-2023 11:10
Hey @billyraycun, thanks for reaching out to us and a warm welcome to the Virgin Media forums.
I'm sorry to hear about the issues with the app - may I ask if your order has been completed? If not, then this may be the reason why you are unable to sign in.
Regarding the PAC code, you will need to request this off Vodafone as they are the only ones who will be able to provide this, reach out to them and they will issue one out and our team can take this and transfer the number over.
Let us know how you get along.
Kind regards,
Ilyas.
on 08-01-2023 20:24
on 09-01-2023 08:18
Hey billraycun, thank you for reaching back if you have the phone in hand now the order will be complete so please try making an online account again for me now please.
You don't need to make an online account to use your pac code.
Please do remember this can take a full 24 hours to switch over so I would put your new sim into before you go sleep tonight. Thanks
Matt - Forum Team
New around here?