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Is Monthly Contract cancelled automatically after number has been moved to O2?

dbibby
Joining in

on ‎15-01-2022 10:11

I recently moved my mobile number to O2 from Virgin Mobile and therefore I am no longer using my Virgin SIM-Only service. I can see the most recent bill in my online account (due 28th Jan) and I have read there may be an early disconnection fee for monthly contracts. I have had the contract for over 2 years so I don't this this is likely but I'd like to be clear on that. I am also not clear whether my contract is now cancelled.

So my questions are:

1. Was my SIM-Only monthly contract cancelled when my number was moved over to O2?

2. If not, how to I cancel my SIM-Only monthly contract with Virgin?

3. Will there be an early disconnection fee? If so, how will I be notified of that and when will it be payable?

Thank you

David Bibby

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1 REPLY 1

Alex_RM
Forum Team
Forum Team

on ‎15-01-2022 13:31

Hi David, 

 

Thanks for posting and welcome to our community 🙂

 

So I can confirm these details with you I do just need a few more details, I've popped you over a private message (purple envelope, top right hand corner) for this.

 

Alex_Rm

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