Incorrect home address on bill

[AlanR59]

I moved home over 3 months ago.

I changed my address details on my 'Virgin Mobile Profile' and yet my mobile bills still show the old address.

How do I get the correct home address details from my profile onto my monthly bills?

Thanks

[Steven_L]

Hey @AlanR59,

Welcome to the community and thanks for taking the time to post here on our forums.

I'm really sorry to hear that your billing address on your mobile account hasn't been changed despite you trying to do this via your online account.

I would like to take a further look into this for you but firstly I would need to take a few details, so that we can pass account security this will be done via a private message that I will drop over in a moment, please look out for this and we can get started.

Regards,

Steven_L

[Steven_L]

You're very welcome @AlanR59 and please do let me know if that doesn't work for you.

Regards,

Steven_L