on 02-06-2022 13:38
hi,
you’ve ruining people’s life. Myself and my fiancé need to get a mortgage. However, because the alleged “missing payment” of his account now we can’t, and his credit score is ruined.
I understand that you have an email address for this but we need to be amended immediately otherwise we will lose the house that we want to buy. Please give us a direct phone line that we can call to.
account holder (doesn’t exist)
name Christopher [REMOVED]
sort code 60-05-09
please amended this asap.
Faouzia
[MOD EDIT: Personal and private information has been removed from this post.]
on 02-06-2022 15:55
Good Afternoon @Faouzia21, thanks for your post on our Community Forums, and a very warm welcome to you!
I'm terribly sorry to hear of the missed payment that has been cited and has caused you this issue.
When did you E-Mail our Credit File Amendments team?
It can take approximately 6 weeks for a credit file to be updated with any corrections that need to be made.
Kindest regards,
David_Bn