on 27-08-2021 15:48
Hi, I have the same problem -Dave
on 29-08-2021 10:49
Hi dave10011,
Thanks for getting in touch. I'm really sorry that you're also having this issue.
Could you please confirm if this is for Trade Up/Trade In? Could you also confirm if you are taking the IMEI off the phone directly?
Kind regards,
Laurie
on 14-09-2021 11:33
on 14-09-2021 14:25
Thank you for that information dave10011.
I just wish to confirm what is the exact issue you're having? And what is it you need assistance with?
^Martin
on 14-09-2021 15:22
on 14-09-2021 18:41
Thanks for clarifying Dave, sorry for any confusion I'm just not sure where the IMEI would come into that - it's totally separate from your mobile data.
As the data works fine in another handset it would suggest to me the problem lies with the BLU handset or it's settings. Have you been able to go through the BLU handset's settings and make sure mobile data is enabled?
Tom
on 17-09-2021 09:54
on 17-09-2021 12:08
That's strange, the *#06# method is universal across all handsets and should display the IMEI of the phone.
Have you been able to speak to BLU in regards to these issues at all?
Rob
on 17-09-2021 14:26
on 17-09-2021 17:08
Thank you for your reply.
As the device is not ours and the roaming appears to be working when the SIM is in a different phone, it would suggest that the problem lies with the handset.
We would recommend contacting the manufacturer directly or potentially performing a factory reset of the handset if required.
Thanks